What it is
An organization without an incident loop learns about its failures from complaints and the press, if it learns about them at all. An incident loop turns each caught failure into a record, a review, and a fix. At its strong tier, each desk shares its lessons with the other desks through postmortems.
What it pushes on in the Lab
In the Lab, this lever weakens the failure regime, because a fixed pathway stops the same failure from compounding. It also raises the checking and correcting that the people using the system can do.
You can also pull this lever at a strong tier, which costs more. At the strong tier, each effect below the Lab's strongest setting pushes harder.
In the modes that offer aiming, you can aim this lever at particular parts and pathways of a network. Otherwise it applies to the whole network.
The pressures it answers
These pressures list this lever among the levers that answer them:
- Workload surges
- Staff turnover
- Monitoring goes stale
- AI-literacy gap widens
- Expectations outrun the gains
A lever answers a pressure when it pushes the other way on something the pressure pushes on.
Where you can pull it
Networks in the Lab that offer this lever:35
- Amazon Flex driver standing and deactivation
- Amazon fulfillment-centre productivity discipline
- CA-CDS Child Abuse Alerting
- Checkr's automated background-check platform
- Cigna's PxDx post-service claim review
- Citi Retail Services Judgmental Review
- Dave ExtraCash (CashAI)
- EDD Virtual Assistant
Every network that offers it
- Enova's CashNetUSA and NetCredit loan servicing
- Equifax's Online Model Server
- EviCore by Evernorth prior-authorization screening
- Google's child-safety detection and account enforcement
- HireVue's video interview and assessment platform
- IBM Watson for Oncology
- IDx-DR Autonomous Screening
- Intuit's recorded video assessment for promotion
- iTutorGroup Tutor Application Screen
- Mass.gov Virtual Assistant
- McHire, McDonald's franchise hiring platform
- Meta's cross-check secondary review programme
- MyFriendBen benefits screener
- Oportun Financial Corporation's legal-collections pipeline
- Practice Fusion Pain CDS
- pymetrics Soft Skills Platform cooperative audit
- Santander Consumer USA's loss forecasting score
- SSA 800-Number Conversational AI Assistant
- StopNCII & Take It Down
- Tessa chatbot replacing the NEDA eating-disorder helpline
- The Digit automated-savings tool, or Oportun Set & Save
- The GIFCT hash-sharing database and member matching system
- The NCMEC CyberTipline reporting and triage system
- TikTok's EU and UK content-moderation operation
- TransUnion OFAC Name Screen
- Wells Fargo refinance underwriting (CORE/ECS)
- Wikipedia's edit-scoring service (ORES, now Lift Wing)
The evidence behind its effects
The Lab cites no claim from the evidence registry for this lever's effects. The Lab's authors set the direction and size of each effect.